Support

Write to us

unclelife931@gmail.com — tell us your iOS version and what you were doing when it went wrong. Screenshots help. We have no analytics, so your description is genuinely all we have to go on.

I paid, but Premium is not on

Settings → Restore purchases, on the same Apple Account you bought with. If it still does not unlock, send us the date of purchase and we will chase it up.

Moving to a new iPhone

Settings → Back up data on the old phone, save the file somewhere you can reach it, then Settings → Restore backup on the new one. A restore replaces whatever is currently in the app, so do it before you start logging on the new phone.

Getting my numbers out

Settings → Export CSV writes every entry to a file you can open in Numbers, Excel or Sheets. Your data is never locked in.

Cancelling a subscription

Open the Settings app on your device, tap your name, then Subscriptions, then Tilly. Deleting the app does not cancel a subscription.

Something is wrong in my language

Tell us the exact wording and where you saw it. Tilly ships in 36 languages and we would rather fix an awkward phrase than leave it there.